Re: Jumbo's refunds

[sunspot]

At Superhome Centre, they also give credit vouchers as refunds. But we did get change back when we purchased something with a slightly lower price.

[trevnhil]

Many many firms have restrictive terms and conditions. Sometimes they are on the receipt

[trevnhil]

It is certainly not good customer service.. But it seems they don't care

[WHL]

In larnaca there are signs at the entrance explaining their policy, always read the small print folks.

[kansas]

OVS offer either a credit voucher or a refund to your card for an original sale. However, if you use the credit voucher to buy something else and then decide to return that item, you will only get another credit voucher.

I found out about Jumbo's the hard way, and couldn't believe I had to use the credit voucher on the same day.....

[Lofos-Jan]

There is a difference between returning something because it doesn’t fit and for a defective product. If the product is defective, the policy may be different. If the size is incorrect - it’s Ok with me for a store not to give a cash refund as it would be a buyer’s error. You will know now for next time to return non defective items on the day that you want to buy something else. I do agree Jumbo is a bit harsh for you to have to use the credit on the same day. Superhome will give you a cash refund for defective items if you ask or a credit voucher for others for use over time and they will give you cash change it your purchase is less.

Jeanne

[WHL]

Accdrding to EU consumer laws, the store only has to give you a cash refund, if they can not fix or replace the item,

If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund. You can usually only ask for a partial or full refund when it is not possible to repair or replace the goods



https://europa.eu/youreurope/citizens/c ... dex_en.htm

[ast]

Of course it costs the shop to process the transaction, card terminals dont operate for free.

[Uncle D]

I cant believe that anyone can expect to get a decent showerhead for 3.99 or a decent set of headphones from jumbo. get a life

[WHL]

Of course it costs the shop to process the transaction, card terminals dont operate for free.

I was referring to the fact that blatantly, he would not "accept " my debit card" as a means of payment - until I walked out of the shop
I know it costs him and other business people operational fees - but- he cannot use that as a legitimate excuse and that was what I meant by "crap"

It may have just been a coincidence but the reader as I had mentioned, was hidden under the counter and at no time did he state that he just did not have that facility or that would have been even a worse..deception... Hey Ho.

The law now says stores can not refuse card payments.

[WHL]

I have friend who owns a lady's clothes shop, he once told me, you wouldn't believe how many women go to his store on a friday , get some items, wear them over the weekend then take them back on a monday, claiming they didn't fit her and wanting a refund, hence the reason he would only do exchanges, he told me of an occasion when a lady came in wanting a refund, swearing on her life she hadnt worn the blouse, he reminded her that on the sunday they were at the same wedding and sat two tables away, and he remarked to his wife that lady bought that blouse from us, he never saw the embarrassed lady again.

[Firefly]

That's been going on for years, I knew someone who worked for a large well known catalogue shop in the UK.

They said that every Monday, men's suits would be returned for refund, with various reasons used for return. They said that you could see the tell tale pin holes, in the lapel of the jackets. Sometimes even confetti in the pockets.

[Firefly]

As for refunds, Cyprus may belong to the EU, but I don't believe that they like to abide by EU rules.

[WHL]

As for refunds, Cyprus may belong to the EU, but I don't believe that they like to abide by EU rules.

You know for a fact that Cyprus doesn't abide by EU rules, another I heard it down the pub post

[Jimgym]

A minor point here. Are businesses allowed to charge you extra for an item if you are paying by card? A friend bought something at the harbour and was told there would be a higher price for a card payment.

[WHL]

A minor point here. Are businesses allowed to charge you extra for an item if you are paying by card? A friend bought something at the harbour and was told there would be a higher price for a card payment.

Absolutely not. They should be reported.

[Firefly]

WHL

You just can't help yourself can you.

We lived in Cyprus for ten years from 2001, we knew Cyprus before and after they joined the EU. We experienced the refusal of some traders to accept EU laws, and it seem that some things remain the same.

Now you might not like this, and quite frankly, I don't give a damn.

[71 Trans Am]

Many UK businesses charge extra for card payments especially takeaways - They often have a notice on the counter advising that a £2 charge will be added for card payments as most prefer cash

[WHL]

Many UK businesses charge extra for card payments especially takeaways - They often have a notice on the counter advising that a £2 charge will be added for card payments as most prefer cash

I had retail buisnesses here in Cyprus for over thirty years, and I can tell you , you can not charge extra for payment by card, it is illegal.

[71 Trans Am]

May well be illegal but plenty sellers do it especially as i said in the UK - I have no idea the cost of processing a card payment but seems many do not want to pay it themselves and try to pass the cost on to the customer - Or maybe they don't want card payments full stop and just want cash