![Very Happy :D](./images/smilies/icon_e_biggrin.gif)
I purchased a shower head as mine was was knackered- and took the old one in to measure the hose aperture size so it would fit
Unfortunately, all their products on display were sealed so you could not check and or/a lot did not have the measurements on the packaging.
Also at the check- out I specifically asked the girl if it could be returned if it was not the correct one and she replied yes
So I grabbed a cheap one it was only 3.99 euros but when I got it home it was just 1mm too large to fit the the hose. I checked my receipt and it said non defective products could be returned and gave the days and times for returns.
So yesterday I went to the returns desk at the main entrance and the girl said that they do not refund money, but could issue a credit voucher which had to be used the same day. I queried this as I said that seemed a little unfair and they could have given the customer maybe 7-10 days to use the voucher She said the only other thing was to take the unit back and call again at another time.
Anyway, I was in a hurry but quickly grabbed some stationery items and did a rough calculations to the total price. At the checkout,the items purchased came to 3.66 euros so cheekily I said "what about my change" to which the girl said there is none!!
I could not see any written information at the checkout or at the entrance or anywhere in the store which informs customs of their policy
and because it was such a minor amount anyway, I was not too worried. However, may have been a bit peeved if it had been a more expensive item and would have had to ensured that the replacement items were of the same value or more otherwise- I would hazard a guess that the difference would just be lost- in Jumbo's favour!
I am not aware of what other retailers do in their stores, but will definitely ask in future just to be on the safe side
I did manage to get another shower head from a DIY store in the end
![Cool 8-)](./images/smilies/icon_cool.gif)