GESY Portal...

Discuss medical issues, and help each other navigate the available options for the Health Service in Cyprus.
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Flyer
Posts: 29
Joined: Mon Jan 02, 2017 9:23 am

GESY Portal...

Post by Flyer » Fri Jul 05, 2019 7:30 pm

Hi All

Sometime ago I registered on the GESY portal for myself and my wife and then registered us both with the same doctor, I am trying to input the verification codes for both of us to access our records.

I have done mine ok but cannot get access to my wife's beneficiary record to input her verification codes.

Both our names/registration numbers are listed on the dashboard but I cant find any way of getting into her account.

Any suggestions please

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Mrblobby
Posts: 758
Joined: Wed Dec 28, 2016 6:23 am

Re: GESY Portal...

Post by Mrblobby » Fri Jul 05, 2019 8:04 pm

You both have to have registered separately , so you each have your own username and password .

It threw me for a while , because like you I could see both our names on the dashboard .

Flyer
Posts: 29
Joined: Mon Jan 02, 2017 9:23 am

Re: GESY Portal...

Post by Flyer » Sat Jul 06, 2019 8:02 am

Thanks Mr Blobby

Im trying that it now says sending verification email, not received yet so we will see, only waited 15 hours so just keep waiting I suppose!!

Will ring them later

Cheers

galexinda
Posts: 836
Joined: Wed Dec 28, 2016 9:47 am
Location: Paphos

Re: GESY Portal...

Post by galexinda » Sat Jul 06, 2019 12:56 pm

When my Personal Doctor sent the Verification Code it was only valid for 24 hours - that was 8th May.

If not used within the 24 hours then my letter said to contact the Personal Doctor for a new Verification Code which would automatically generate another Verification Code from GESY by email ie two Verification Codes were needed for me to complete the process (Doctor + GESY).

System may have changed since then, but if it doesn't work then phone your Personal Doctor and ask for a new Verification Code to be sent to you or perhaps go and see the Personal Doctor and the new Doctor's Verification Code will be printed off there and then. A bit later you will get the new GESY produced Verification Code by email. Then you can proceed to the Beneificary Portal and enter both codes.

Hope this helps rather than confuses your particular situation.

Flyer
Posts: 29
Joined: Mon Jan 02, 2017 9:23 am

Re: GESY Portal...

Post by Flyer » Sat Jul 06, 2019 9:11 pm

I rang GESY and the lady said I had to make a separate account for my partner ( as Mr Blobby said) and that I needed a different email address for her.

Which I have done, she said I then had to go to my doctor and get her to change my partner's email and get a new verification code.

Seems a bit silly to let you register two people to an account but not let you access both records.

Still never mind will see what the doctor says.

galexinda
Posts: 836
Joined: Wed Dec 28, 2016 9:47 am
Location: Paphos

Re: GESY Portal...

Post by galexinda » Thu Jul 18, 2019 2:53 pm

We have two completely separate GESY accounts. Similarly a family with children will have a separate account for each child.
It is correct procedure that only the patient can access his/her medical record - Data Protection.
I do like the fact that in order to access my Beneficiary Record, a Verification Code is sent to my mobile phone which I then enter on the screen to proceed to my records.

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