Rewiring of landline connection within house.

[TLR]

We have dreadful phone quality on our landline, Cyta have been twice and assure us the problem lies beyond the initial point of entry to the house.
The internal phone wiring is of some age and highly likely that there is a glitch somewhere, we are desperate for someone to who can come to replace it all, CYTA recommend a telecoms engineer, not an electrician, can anyone offer any suggestions?
Thanks, Trish.

[Dominic]

Can't you just plug your phone in at the initial point of entry and see if it is any better?

[TLR]

Cyta are probably correct and you should upgrade to CAT5 (e) or CAT 6 cable, I recently did mine in my apartment which is easy because I just connected the new to the old cable at the junction box outside the Apt and pulled it through....an electrician should be able to the job equally as well as a Telecoms Engineer.

Thankyou, Hudswell.
I thought that might be the case, think the confusion arose because the electrician we used had been so adamant the wiring was ok.

[TLR]

Can't you just plug your phone in at the initial point of entry and see if it is any better?

We did, but the problem is evident even there.
It seems ok at the junction box (which has no phone socket) so perhaps it is the first phone socket, but we're not the experts, which is why we seem to have got trapped in a "not my problem" scenario,
Hopefully a new electrician and rewire will solve the issue.