CYTANET-Mandatory purchase of more upload- Experiences?

[Dominic]

You could buy a netgear pro safe managed switch for about £50 which will show send / receive traffic for each Ethernet port. If its a wireless device causing the problem, you could also isolate them. I don't have a cyta modem now but I thought you could see traffic per wirelss connection using the admin panel anyway ?

You can see traffic per ethernet port, but not per wireless connection, from what I can see.

[tsadapeter]

@cyprusgrump:

"The VDSLupgrade (to the 2M upload service) involves replacing all the cheap telephone cable that your builder installed with CAT 5 network cable."

Thanks, but according to CYTA it does not... (come with new cabelling)...

[cyprusgrump]

@cyprusgrump:

"The VDSLupgrade (to the 2M upload service) involves replacing all the cheap telephone cable that your builder installed with CAT 5 network cable."

Thanks, but according to CYTA it does not... (come with new cabelling)...

How strange!

They stripped out all of my cable and made a direct connection to the router from the outside wall box with the telephone sockets on another twisted pair in the same cable. The telephones are therefore on a totally separate cable to the Internet so I no longer needed filters on the phone sockets.

The house is only 13 years old at the end of the month and I had the VDSL upgrade about two or three years ago.

[tsadapeter]

Maybe you have a different package? Mine seems to be for 2 Mbps up at €8,33/month....

[Band]

Cyta have been offering the upload speed upgrade for along time. I subscribed a few years back as I upload loads of stuff.

I have an occasional issue with 2 devices on my network picking up conflicting IP addresses. This slows down or stops my connection. I identified the problem by unplugging everything and putting them back in one by one until the problem recurred.

If, as seems likely, the issue is within your property, this is not Cyta's fault. They will be as helpful as the can be, as they were with me, but it depends on the individual on the end of the phone as this is not down to them.

It is also worth calling them at different times during the day to speak to a different engineer, as some seem better at cracking problems.

Good luck!

[tsadapeter]

Thanks,

my general experience with CYT´s support has been very good as well.

It is just that I don´t really understand the current isssue and therefore are suspicious - since it also will cost money.

For the one with litlle knowledge: Could you elaborate on theconflicting IPs issue, please?

Thanks

[cyprusgrump]

Maybe you have a different package? Mine seems to be for 2 Mbps up at €8,33/month....

I ordered 'Enhanced Upstream Speed' which at the time offered 3Mbps up but I've always had more than that...

The link I have provided seems to suggest that you should get 4Mbps for €8.33 (although there is no doubt an 'up to' proviso on that)...

I pay €7 (plus VAT) for the service which included free installation and the wiring I mentioned...

[tsadapeter]

On the 2 and 4 bit I am also confused. Butb since I have not received anything in wirting yet, it is difficult to tell..

Was the rewiring business mentioned on the website at the time?
Thanks

[PaphosAL]

For conflicting IP address issues, it's a good idea to access your Router Web I/F via your browser, look for something like 'LAN Setup'. Here you should find DHCP settings, and 'Address Reservation'

This allows you to FIX each device on your LAN (whether hard-wired or Wi-Fi) to a static IP address, where YOU decide the IP (ie 192.168.0.2), the device name (ie Win7-laptop).

Then comes the tricky bit: it finally wants to know the MAC address of the device. This is 6 pairs of letters and numbers, seperated by : colons. Numbers are in the range 0-9 and letters are in the range A to F (note the upper case!)

Google or Bing search are you friends for finding MAC addressess, but they are normally stated on a label on the device. This method will NOT allow duplicate IP conflicts, trust me!

When happy, SAVE router settings. You might need to power off all attached devices, then pull the power on the router. Wait 60 secs, then power up the router again. Wait 2 mins, then power up your attached devices one by one, starting with your main PC.

You only need to do this exercise the once, note! The router will remember your settings, even after future power-cycle reboots! But a caveat- if you RESET the router to OEM settings with a paper clip in the reset button hole, your settings will be LOST!

HOT TIP: Most routers have a 'Backup / Restore Configuration' menu item. This allows you to backup the new setup to a small (64kb) binary cfg file and save it to somewhere safe. I use an 8GB USB stick for stuff like this...

That way, if you ever need to do a hard RESET of the Router (as CS will often ask you to do), you can simply RESTORE your router in two minutes flat afterwards, by pointing it to your backup file!

Cheers- AL

[tsadapeter]

Many thanks,

yes, I know anout the static IP business. However, that way I will disable DHCP, won´t I? Then every guest on my network will have to be allocated a static IP also? Or is my thinking wrong`

[cyprusgrump]

On the 2 and 4 bit I am also confused. Butb since I have not received anything in wirting yet, it is difficult to tell..

Was the rewiring business mentioned on the website at the time?
Thanks

No, the rewiring was not mentioned... When I ordered the upgrade I just assumed it would be turned on at the exchange - I didn't expect a new modem and wiring...

They (two Engineers) turned up at the allotted time and got stuck into it. They worked as a team and were very quick and efficient actually... not bothered that I happen to keep the router in the basement - the furthest distance away from the cable entry point!

[PaphosAL]

Many thanks,

yes, I know anout the static IP business. However, that way I will disable DHCP, won´t I? Then every guest on my network will have to be allocated a static IP also? Or is my thinking wrong`

Yes, you are wrong, sorry... You keep DHCP active! You're only reserving certain IP addresses in the DHCP table exclusively for chosen devices.

Visitors with their smartphones, tablets, laptops etc will only need to login with your Passphrase (or use the 2 min time-out WPS feature on the router) and DHCP will dish them out with a spare unused unique IP address!

Cheers- AL

[aphrodite]

I, I am new here aftre quite many years on one of the boards that have closed.
Maybe I can "suck some honey" from members´ experiences here....

I wonder whether anyone has come across a similar thing.

I have been a Cytanet Customer for a long time, my package is for 8mbps down and 0.6 Mbps upload.
Connected to my Cytanet router I have been been running the same set of equipment for probably two years:
That is one older (Siemens VOIP System, connected as LAN), one android box, one internet radio.
All of this did fine all the time.

Oddly, last week my 'years old' router died which was working perfectly well up until then. I swapped it out with cyta for a brand new shiny modern looking router and once I'd set it all up it appeared to be working OK. But no, my devices have since started to run very slowly and I keep falling of the network. I haven't been in touch with Cyta yet but I did wonder if this could be a ploy to upgrade my package. Just a thought.

[Band]

My IP conflict issue is 2 devices being allocated the same IP address. I can resolve it by unplugging one for 10 minutes or so then reconnecting it, be the issue periodically comes back.

FWIW I tried resolving this by using fixed IP addresses, but this ended up with nothing working properly. Never found out why, but that is one road I won't be going down again!

Also, I personally wouldn't be concerned that Cyta were just trying to milk extra cash. I went to see them recently about adding phones for my eldest 2 to contract and they pointed me at their new RED Family contract which added the kids phones, gave us 2 new Galaxy S8+ and 10Gb of data per month, for only about €20 more than we were paying for 2 old S7s!

[PaphosAL]

@Aphrodite: When you swapped routers, did you make sure that all the other attached 'devices' were first powered OFF? If not, re-run the exercise, please...

1. Switch OFF all LAN devices
2. Switch OFF new router at the mains and wait a minute
3. Switch ON new router at the mains and wait 2+ minutes
4. When you see the LEDS on the router have settled to normal...
5. Now start switching ON your LAN devices, starting with your main PC, one by one

The router should now sort out the DHCP allocations properly, and without IP conflicts!

Cheers- AL

ps: Just a thought, but DO ensure that Internet Settings on ALL attached devices (including PC) are set to "Get IP automatically from ISP" and NOT set to a fixed address! As this is a potential IP conflict disaster zone, wrecking your LAN...

[cyprusgrump]

Also, I personally wouldn't be concerned that Cyta were just trying to milk extra cash.

Agreed. A friend went into the shop to ask a question about something or other and the Cyta rep ended up reducing her bills quite dramatically!

Something to do with internet in a holiday home but I can't remember what now...

[PaphosAL]

Out of interest, wotz the Wi-Fi coverage like throughout your concrete boxes in Paphos, I wonder?

Feedback please, as I might be able to offer some suggestions for massive improvements at quite a small outlay. For example, if your Cyta router is downstairs near the front door, can you use your Wi-Fi Tablet upstairs in the back bedroom?

Cheers- AL

[cyprusgrump]

Out of interest, wotz the Wi-Fi coverage like throughout your concrete boxes in Paphos, I wonder?

Feedback please, as I might be able to offer some suggestions for massive improvements at quite a small outlay. For example, if your Cyta router is downstairs near the front door, can you use your Wi-Fi Tablet upstairs in the back bedroom?

Cheers- AL

Is it WiFi Speed Spray?

[aphrodite]

@Aphrodite: When you swapped routers, did you make sure that all the other attached 'devices' were first powered OFF? If not, re-run the exercise, please...

1. Switch OFF all LAN devices
2. Switch OFF new router at the mains and wait a minute
3. Switch ON new router at the mains and wait 2+ minutes
4. When you see the LEDS on the router have settled to normal...
5. Now start switching ON your LAN devices, starting with your main PC, one by one

The router should now sort out the DHCP allocations properly, and without IP conflicts!

Cheers- AL

ps: Just a thought, but DO ensure that Internet Settings on ALL attached devices (including PC) are set to "Get IP automatically from ISP" and NOT set to a fixed address! As this is a potential IP conflict disaster zone, wrecking your LAN...

I'll try that tomorrow when I power on in the morning, thanks PaphosAL. Will let you know if it works. X

[PaphosAL]

No, CG, we're not talking 'Snake Oil' here, my friend. It's a cheap solution I've used here in my 1973 Wimpey-built EOT 3 bed 2 storey house, where the internal walls are either load-bearing breeze block on GF, or stud work / plasterboard upstairs. A bit different to normal Cy construction, yes?

More feedback on my initial question that CG replied to is most welcome, please. I am NOT trying to sell anything here, just advising, based on my own experience, which is what PL is all about!

Cheers- AL