LIDL SERVICE

[gerryg]

In June last year I bought a electric scooter fron Lidls for 280 euro. In late December it would not charge. I emailed Lidl service on the 21 December and they quickly replied asking for barcodes which I promply supplied. Hearing nothing more I wrote again on 3 jan 2021 and again received a quick reply this time asking for the IAN code which I send by return. Hearing nothing again I wrote on the 19 jan and received a reply asking me if I would allow my details to be sent to their service agent (they didnt say who it was). I agreed and have heard nothing since.

I have since sent 2 emails asking what is happening and have not got a reply. I have always been polite

My question to you, is have any of you had a similar experience? And have you any suggestions that may help me resolve this matter.

Gerryg

[WHL]

In June last year I bought a electric scooter fron Lidls for 280 euro. In late December it would not charge. I emailed Lidl service on the 21 December and they quickly replied asking for barcodes which I promply supplied. Hearing nothing more I wrote again on 3 jan 2021 and again received a quick reply this time asking for the IAN code which I send by return. Hearing nothing again I wrote on the 19 jan and received a reply asking me if I would allow my details to be sent to their service agent (they didnt say who it was). I agreed and have heard nothing since.

I have since sent 2 emails asking what is happening and have not got a reply. I have always been polite

My question to you, is have any of you had a similar experience? And have you any suggestions that may help me resolve this matter.

Gerryg

There is a consumer protection office, who can help you, a friend had an issue with some expensive leather sofas, and they took up her complaint and she got instant results, I think these might be the people, google The European Consumer Centre Cyprus, good luck

[cyprusmax47]

In June last year I bought a electric scooter fron Lidls for 280 euro. In late December it would not charge. I emailed Lidl service on the 21 December and they quickly replied asking for barcodes which I promply supplied. Hearing nothing more I wrote again on 3 jan 2021 and again received a quick reply this time asking for the IAN code which I send by return. Hearing nothing again I wrote on the 19 jan and received a reply asking me if I would allow my details to be sent to their service agent (they didnt say who it was). I agreed and have heard nothing since.

I have since sent 2 emails asking what is happening and have not got a reply. I have always been polite

My question to you, is have any of you had a similar experience? And have you any suggestions that may help me resolve this matter.

Gerryg

I had problems with my espresso machine within the 3 year guarantee time and found the service infos in my operating instructions.
It is Kompernass, tel. 8009 4409, E-mail [email protected]
This company exchanged the faulty espresso machine within one week as they come every 8 days or so to Paphos for guarantee issues....

Max

[gerryg]

Thanks to all of you for your very helpful contributions . I have phoned 80094409 and a lady took my details and promised to have the appropriate service dept ring me. So fingers crossed.

The fact that ,like Les, I failed to get any helpful information when using the published email address is astonishing. And they failed to even reply to my last two emails. I think I have been lulled into thinking that all major companies have the same quality of care for their customers as Amazon!

I have bought many products from Lidl over the the years and they always seemed to represent good value. Nothing has ever gone wrong before which is just as well given whats happened up until now with this product.

[jeba]

Thanks to all of you for your very helpful contributions . I have phoned 80094409 and a lady took my details and promised to have the appropriate service dept ring me. So fingers crossed.

My experience using that number was excellent. Not only could I speak German to the lady but she also immediately offered a refund once they found out that they couldn´t offer me a replacement for the bike helmet I had bought and the sunshield of which was broken.

[Devil]

Do you think she would understand and speak Schwyzertüütsch?