So easy top up

[Barandis]

Hi all, my Cyprus phone with so easy pay as you go has plenty of credit, the top up period ends on the 21st of this month, for obvious reasons I have not been out to Cyprus this year and want to keep my number, can anyone tell me how can I top it up from the UK and keep the number.
Regards
Barry

[Sadie]

Contact your provider, they’ll be able to help

[DavidatLWH]

I thought that as long as you used your phone once in the period, the top up lasted another while. So try using it to dial any UK or Cyprus number. Then hang up when the phone is answered Nothing to lose.

[galexinda]

I always use this on-line method to top up my PAYG phone. You need to put on at least €10 in order to extend the expiry date for a year.
https://www.cyta.com.cy/soeasy-top-up/en

[galexinda]

I thought that as long as you used your phone once in the period, the top up lasted another while. So try using it to dial any UK or Cyprus number. Then hang up when the phone is answered Nothing to lose.

No, the expiry date remains the same. It is necessary to top-up with a minimum of €10 to extend the validity for a further year

If you have too much credit on your PAYG phone it is possible to transfer and credit another CYTA PAYG phone number.
I do this as I never use €10 in one year.

[J B]

I thought that as long as you used your phone once in the period, the top up lasted another while. So try using it to dial any UK or Cyprus number. Then hang up when the phone is answered Nothing to lose.

Not true sorry - depending on how much you top up with you then get X days before the credit expires ... whether you use it or not!

Look here https://www.cyta.com.cy/soeasy-top-up/en and scroll down to 'validity period'

There is also an option, once you have logged in, to top up your phone using JCC

[Cactuslil]

Why not get a friend in Cyprus to get you a top up & send you the number? We’ve done this in the past for friends.

[J B]

Why not get a friend in Cyprus to get you a top up & send you the number? We’ve done this in the past for friends.

Why not do it on-line?

[Cactuslil]

Why not get a friend in Cyprus to get you a top up & send you the number? We’ve done this in the past for friends.

Why not do it on-line?

I didn’t know you could that

[Barandis]

Thank you for all the responses, I managed to top up the phone this morning by 10 euros which importantly gives me another 12 months of retaining my number, initially tried phoning to see if it was possible to top up that way, finished up in a long queue with dwindling credit so gave up, went on the live chat on so easy website and found that it didn't function very well but managed to explain my situation and was given the following instructions, go to the so easy page and buy the appropriate package, in my case 10 euros top up, given 16 digit secret number and from the chat told to dial *115* followed by the 16 digit secret number followed by# at this point having heard no message thought it had failed but on the phone screen was the new balance and more importantly the new expirey date for 12 months hence, hope my experience helps others, it wasn't as bad to do as maybe my explanation may make it sound like.

Once again thanks for the responses
Very Best Wishes
Barry

[Big Al]

Hi Barry
ive tried to do the same thing today, Im closer to the cutoff than you, mine goes off on the 7th October, the phone wont let me call out at the moment, Ive got my 10 euro to put on it, so Ill try and get them in chat on Monday.
See if they can help
Al

[Barandis]

Hi Al, when you say the phone won't let you phone out is this because you have no credit, if you have the secret number you should be able to load the credit on the phone for no charge if you do as I did earlier, just put in star 115 followed by star then the 16 digit secret number followed by hash, hope this works for you
Regards
Barry

[J B]

or ... alternatively .....

Look here https://www.cyta.com.cy/soeasy-top-up/en and scroll down to 'validity period'

There is also an option, once you have logged in, to top up your phone using JCC

[Beechwood]

Thread resurrection!

I’ve just topped up my so easy account from the UK via JCC and it was very quick and simple. Impressive!

[glang3000]

I find this confusing, I have been on So Easy for about 20 years and last month CYTA contacted me and said from July 2022 all credit no matter the value would only last 30 days and in August they text to say my credit, Euro 22, had expired and if I do not top up within 90 days my phone will be de-activated.

I'm back in a week so will visit them.

[trevnhil]

I am with 'So Easy' and have just checked the balance on my phone. And it does not run out until July 2023

[J B]

I have been on So Easy for about 20 years ............

Same here

............. and last month CYTA contacted me and said from July 2022 all credit no matter the value would only last 30 days and in August they text to say my credit, Euro 22, had expired and if I do not top up within 90 days my phone will be de-activated.

Nothing here (I'm in the UK), just the usual spam from Homemarket etc

[Beechwood]

After I topped up my account with €10 yesterday, I checked the balance and it stated the expiry date was 27/08/2023

[ast]

If you are in the UK you can also go to CYTA website and register for my CYTA, its very easy just input your mobile number e mail etc and once they have sent you a confirmation text and e mail your registered.

You can then check your balance and top up to your hearts content, top up payment is taken through JCC, all very easy,

[trevnhil]

Beechwood, thanks for that confirmation that things are as they have always been..