I experienced the WORST customer service last weekend at a shop near me, I don't want to mention the name of the store because I'm not in the habit of publicly trashing people or business' (Even if they DO deserve it).
Saturday afternoon I bought something from this store. I paid cash for it. I took it home and found out it didn't work. So less than 24 hours later I took it back to the shop and asked if I could get a refund. The girl in the shop told me NO even though I still had the receipt. I asked if I could get a FREE replacement instead then.
Again this person told me "NO." I asked to talk to a manager now as I’m really not happy and I explained that I had just bought the item had got it home and it didn't work.
The manager just smiled and told me to my face that I was "OUT OF LUCK." No refund. No FREE replacement. Grrrrrrrrr.
.
I'll tell you what...I am NEVER buying another lottery ticket from them again.
No Refund
Re: No Refund
As far as I know under EU law they are entitled to not refund you but at least they have to repair it for free.
