Cyta alternative

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MacManiac
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Location: Argaka, near Polis

Cyta alternative

Post by MacManiac » Mon Aug 31, 2020 4:13 pm

Cyta is driving us to distraction, and we have been without internet access between 23rd July - 3rd August and from 19th August onwards. We have been fobbed off and told different things every time we ring or go into the shop, and still there is no end in sight.

What are the legal and practical alternatives locally? I have read about WiFi internet and also “broadband in a box”, but anecdotally these services are reported to not be as reliable as wired internet.

We have/had 30 Mb download which was fine for our needs. Any “don’t touch this firm with a barge pole” information by PM please.

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mike strand2
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Re: Cyta alternative

Post by mike strand2 » Mon Aug 31, 2020 4:26 pm

I just recently looked at alternatives for my neighbour. At the time, EPIC had some good offers. I have been with Primetel for over 11 years and am generally quite happy with them. Their technical dept are good, though their Admin not quite as good. My neighbour was paying well over the odds for Cyta.

Uncle D
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Re: Cyta alternative

Post by Uncle D » Mon Aug 31, 2020 5:58 pm

I use Ecotech and have done for over 2 years now, I have had no trouble with them, they are based in Polis but now set up in Paphos also , their prices are similar to Cyta but without the line rental.
They are on the internet if you want to take a look I pay them by Paypal on line but can pay by card also if I want.
Last edited by Uncle D on Mon Aug 31, 2020 6:35 pm, edited 1 time in total.
David

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Devil
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Re: Cyta alternative

Post by Devil » Mon Aug 31, 2020 6:22 pm

Have been with CYTA for 23 years. Never had any serious problems and found them always polite and helpful. As a matter of fact, only today, I queried them on getting 20 Mb per second instead of the 30 I was paying for. Explanation: we are too far from the junction box but they are offering to change my subscription down from 30 to 20. I will ask them to make it retroactive! :-)

J B
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Re: Cyta alternative

Post by J B » Mon Aug 31, 2020 7:00 pm

Devil wrote:
Mon Aug 31, 2020 6:22 pm
I will ask them to make it retroactive! :-)
Is that the same as retrospective? :lol: ;) :lol:
J B

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Devil
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Re: Cyta alternative

Post by Devil » Mon Aug 31, 2020 7:18 pm

retroactive E17.

1. Of legislation etc.: extending in scope or effect to the past, retrospective; backdated. (Foll. by to.) E17.

2. Operating in a backward direction. rare. E17.
-active implies doing something
-spective implies seeing something
subtle differences

Sorry, Dom, for the grammar lesson but I was asked!

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MacManiac
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Location: Argaka, near Polis

Re: Cyta alternative

Post by MacManiac » Fri Sep 11, 2020 2:11 pm

Nearly four weeks of no service from Cyta and they emailed yesterday they “may” be able to get a team out next week. We feel this is beyond a joke.

I contacted a local firm, well recommended by friends, and they installed a WiFi service this morning. It took an hour and we are now getting 35 Mb download.

Another email from Cyta telling me that - when the service is finally restored - they will let me know the complaints’ procedure.

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MacManiac
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Location: Argaka, near Polis

Re: Cyta alternative

Post by MacManiac » Tue Sep 22, 2020 11:50 am

Five weeks to the day we let them know we had a problem, Cyta arrived. Two vehicles and three men. Seventeen minutes later and they all left. There had been talk of severe underground cable problems, the need for underground cameras, and all that happened was a cable was pulled from one end of the underground ducting to the other (about 200 metres) and connected to our box. No excavators as had been threatened which had had our landlord reaching for his Valium, no damage to the electricity cable which is ducted beneath the telecoms cable.

The first we knew about all of this was when our dog went into the garden to investigate a noise and found a Cyta engineer had climbed over our locked drive gate.

Too late Cyta - we are more than delighted with Ecotech from Polis.

The end result - still no Cyta internet despite today’s work.

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