Paphos Life

Hi all
I usually pay for my electricity bill via JCC smart. Today after filling in my card details it came up with another page from my bank, Alpha, asking for my DOB and Passport number.
This has never happened before, and fearing a hacker I have not gone ahead with the transaction.
Has anyone else experienced this?
Thanks in advance

These are their contact details. I post them here because if you have been hacked it is not beyond their capabilities to spoof their contact page on your PC.

I would give them a call if you are in any doubt whatsoever.

Customer Services

Tel: (+357) 22 868000
Email: info@jccsmart.com
Central Offices

Mailing Address:
Stadiou 1
2571 Nisou
P.O. Box 21043
1500 Nicosia
Cyprus
Tel: (+357) 22868000
Fax: (+357) 22868111

Austin7 wrote: ↑Tue Jan 10, 2017 11:11 am Can't understand why people don't use direct debit for paying electricity or Cyta bills

Possibly because setting up DDs here is a pain the butt.

They seem to insist of you attending their offices to fill the form rather than online.

When I set up my electricity DD it took them 3 months to activate it. Not realising this I assumed it was being paid and came very close to being cut off. Fortunately I was in when the the EAK guys called.

Not wanting to go through this rigmarole again when I needed to change the DD account, I now pay directly online with BOC using their template. In a few clicks I only need to set up the payment and payment date ahead of time when the bill arrives.

Pete

Paid my road tax today via JCC - no problems.

Paid my electricity last week online using JCC smart and went through as normal, never asked for any extra details.

For information, I registered with JCC this morning and nowhere was I asked for a DOB and was only asked for the last 3 digits of my ID during registration. So it seems a bit strange they would ask for this information as it isn't in their database so can't be an ID check. Be careful.

Austin7 wrote: ↑Tue Jan 10, 2017 11:11 am Can't understand why people don't use direct debit for paying electricity or Cyta bills

Thanks for your help, I will explain
I do have DD for Cyta and had this set up before JCC Smart was available, the reason is I know how much is coming out and when.
Electricity bills are different amounts every time and I would rather make sure that my money in my Bank account will cover it.

Lincoln wrote: ↑Tue Jan 10, 2017 1:23 pm Just paid our road tax. Same as last year. On line ansd for the first time ever they asked for our Insurance Co. and Policy number. All done.

This can happen if the renewal date of the Policy was very recent, and so hasn't got onto their system just yet; the Insurance
Co. has to tell them.
Geoff.

I prefer to use direct debit for bills so they are automatically paid and always get a 'bill' at least two weeks before they are due so I can check the amounts.

I use JCC to pay my EAC and CYTA it always redirects to my bank for the extra security check . I am with Helenic .

It's part of Verified by Visa , which most people will know .

But of course with financial security always check with your bank .

All sorted now, just a phone call to activate my card for on line payments. Thanks for the help