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Online Bank Account won't 'remember me'.

Posted: Sat Nov 01, 2025 6:58 pm
by Firefly
Trying to figure out how to fix this. Since I used CCleaner, as usual, all my usernames and passwords were wiped. Okay, I'm used to that. Logged on to my online bank account, re-entered all the usual, ticked the remember me, box and off we go, all okay.

Next time I want to logon, the username and numbers have to be re-entered again, and so it has been every time since.

I have entered all the correct info, and ticked the box each time, but no.

Please can anyone advise me?

Thanks
Jackie

Re: Online Bank Account won't 'remember me'.

Posted: Sun Nov 02, 2025 5:08 pm
by J B
Maybe try not using CCleaner for a while
Windows 10/11 does what you need without it

Re: Online Bank Account won't 'remember me'.

Posted: Sun Nov 02, 2025 7:30 pm
by Firefly
JB

Thank you for the info, sadly, that doesn't help me.

Re: Online Bank Account won't 'remember me'.

Posted: Mon Nov 03, 2025 7:54 am
by J B
Which browser?
Have you tried 'clearing cache'?

Re: Online Bank Account won't 'remember me'.

Posted: Mon Nov 03, 2025 10:18 am
by Dominic
Make sure you click any of the EU banners at the start to allow cookies etc.

Re: Online Bank Account won't 'remember me'.

Posted: Mon Nov 03, 2025 10:24 am
by J B
Dominic wrote: Mon Nov 03, 2025 10:18 am Make sure you click any of the EU banners at the start to allow cookies etc.
Even if she's in the UK?

Re: Online Bank Account won't 'remember me'.

Posted: Mon Nov 03, 2025 11:58 am
by Firefly
JB

Microsoft Edge.

How do I clear cache please?

Computers to me, are a bit like driving a car, I don't have to be a mechanic to use it.

Re: Online Bank Account won't 'remember me'.

Posted: Mon Nov 03, 2025 1:00 pm
by souniman
Settings > Privacy > Clear browsing data this will clear cache. Make sure you have cookies enabled as if not the site will not remember you to ensure cookies are on depending on the browser click on the 3 dots at the top right and follow the menu HTH

Re: Online Bank Account won't 'remember me'.

Posted: Mon Nov 03, 2025 6:04 pm
by Firefly
souniman

Thank you