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Loss of TV service
Posted: Mon May 31, 2021 9:00 pm
by Tsadaken
Anyone know how we can contact someone - our Swiss tv service arranged through a local supplier suddenly shut down with a note on screen " AUTHENTICATION PROBLEM" - we tried calling a support number we had but got a message that this number was not currently available. Tried to reboot but got the following message " PLEASE CONTACT YOUR PROVIDER TO REGISTER THIS DEVICE" Any help would be appreciated
Re: Loss of TV service
Posted: Mon May 31, 2021 10:11 pm
by trevnhil
You mention a 'Local Supplier' and also mention a 'support number' .. If these are NOT the same firm ring the local supplier / shop in the morning ..
Re: Loss of TV service
Posted: Mon May 31, 2021 10:45 pm
by Varky
I have had the same message several times. All I did was to disconnect the internet and the TV service decoder, wait 5 minutes then reconnect and reboot. After that all was well.
Re: Loss of TV service
Posted: Tue Jun 01, 2021 8:22 am
by Tsadaken
UPDATE - Just spoken with our local supplier and they are going to sort out with the TV service provider. Thanks again for comments
Re: Loss of TV service
Posted: Tue Jun 01, 2021 12:07 pm
by Tsadaken
NOW SORTED - thanks again for everyone's help - there had been a problem with the processing of our payment as the account numbers had been transposed.