Cancellation of Ryanair flights shows 'utter disdain' on customers, says travel agents group

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memory man
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Cancellation of Ryanair flights shows 'utter disdain' on customers, says travel agents group

Post by memory man » Sat Sep 16, 2017 2:08 pm

The Irish Travel Agents Association (ITAA) has condemned the cancellation of flights by Ryanair at short notice.
The airline is cancelling up to 50 flights every day for the next six weeks.
They say it is because it has to allow staff to take a backlog of leave by the end of the year.

Cormac Meehan, President of the ITAA, said: "Given the dominant position of Ryanair in the Irish aviation market place, this action has caused severe problems for thousands of travellers travelling to and from Ireland.

"For many, holiday plans have been ruined by this action where the option to change holiday accommodation is not possible or can only be done at a significant cost.

“Ryanair’s actions will also have a considerable impact on route schedules internationally where many travellers are dependent on their Ryanair flight to connect to onward international flights."

The association has called on Ryanair to immediately publish a full list of all flights they intend to cancel.

Mr Meehan said: "The uncertainty of their actions is causing great unease amongst intending travellers.

"The ITAA condemn this action at such short notice. Ryanair have shown utter disdain on the consumer. We look forward to the response from the Commission for Aviation Regulation."
Earlier: The travel plans of hundreds of Irish passengers have been hit by the cancellation of an estimated 2,000 Ryanair flights.
The airline is cancelling up to 50 flights every day for the next six weeks.
They say it is because it has to allow staff to take a backlog of leave by the end of the year.
The budget airline also blamed Air Traffic Control restrictions, and is trying to restore its punctuality record.
Ryanair says it only affects 2% of its schedule.
They have urged customers to check their emails for information regarding cancelled flights.

They issued a statement saying: "Flights are operating as scheduled unless an email confirming a cancellation has been received. We advise customers to check the email address used to make their booking.
"Cancellation notices for flights cancelled up to and including Wednesday 20 Sept have been sent to affected customers and we will continue to send regular updates."
However, passengers have taken to social media to express their anger, with some of them left stranded abroad.

http://www.breakingnews.ie/business/lat ... 06209.html
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WHL
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Re: Cancellation of Ryanair flights shows 'utter disdain' on customers, says travel agents group

Post by WHL » Mon Sep 18, 2017 12:13 pm

Should be renamed Del Boy Air...terrible firm.

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