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Post office

Posted: Fri Jul 19, 2019 6:27 pm
by Mrblobby
If an item arrives that they think you have to pay import duty on , they call you in and open the package in front of you .

If the item is not what you ordered do you have to accept it ?

Re: Post office

Posted: Fri Jul 19, 2019 7:07 pm
by PhotoLady
If it doesn't match what's on your invoice/sales confirmation - no!
Neither should you be liable to pay the duty/tax on it either as if it's not the item you ordered, how do they know what the price of the item should be?

Re: Post office

Posted: Sat Jul 20, 2019 7:51 am
by Mrblobby
Thanks Photolady , I was thinking they might say , wrong goods have been sent , pay the duty and take it away and sort it yourself .

They know the price of the item because goods sent have to have a value on the label .

Re: Post office

Posted: Sat Jul 20, 2019 8:24 am
by bromerzz
My experience has always been that when collecting goods from for example outside the Eu that you have to have a sales invoice. The value of the goods on the outside labels does not normally reflect the value of the goods inside. NCV, no commercial value or a notional value such as €5 might be written to try an evade Tax.

Re: Post office

Posted: Sat Jul 20, 2019 9:04 am
by WHL
When I have brought goods, for my business from the far east, I have been asked by the manufactures what price I would like them to put on the goods, so I can pay less tax this end, they will even put 'samples' on the ticket if you want them to, as to avoid paying any tax, the Cypriots are not Idiots, they know this goes on, that's why they inspect the goods, and will charge what they think the goods are actually worth, as for your question, what if they are the wrong goods, it's your responsibility to send them back to the manufacturer not the responsibility of the Post Office.

Re: Post office

Posted: Sat Jul 20, 2019 9:04 am
by Mrblobby
Thanks bromerzz , yes I am aware this goes on , I have seen sellers saying they will put a low value on the label to avoid tax .

However my question is what if the goods in the package do not match your invoice ?

Eg a scam trader has sent you low value goods .

Re: Post office

Posted: Sat Jul 20, 2019 12:06 pm
by Happy in Cyprus
If you accept the goods, Customs will require you to pay the higher of the invoiced amount, or whatever they believe the true value to be (in the event of a reduced invoice).

As to whether you are obliged to accept the goods, only Customs or the Post Office can tell you that. My belief is that you will have a right to reject the goods...but if you have paid for them, what then? With Amazon you will have recourse, not sure about Ebay.

Re: Post office

Posted: Sun Jul 21, 2019 12:03 am
by Kili01
Mr Blobby why not drive over to Anavargos Main Post Office and ask them?
They have their rules.. If the package is opened who is responsible for paying for its return postage may depend on who sent it. Cost will depend on where the parcel has to be returned to.
Postage rates to Europe may go up,if there is a no deal Brexit.

Dee

Re: Post office

Posted: Mon Jul 22, 2019 5:46 pm
by Mrblobby
Hi all , thanks for the replies . I went to collect my package today and WHL was correct , they opened it and decided nothing to pay and I had to take it away ,even though it was the wrong item.

The story behind my question , I ordered a laptop at a stupidly low price , and the dealer in China sent me a Louis Vuitton purse . ( a few too many sherries lol ) but I thought paying with Visa would protect me .

So I have started a VISA chargeback claim . We shall see .

Re: Post office

Posted: Mon Jul 22, 2019 8:35 pm
by WHL
Mrblobby wrote:
Mon Jul 22, 2019 5:46 pm
Hi all , thanks for the replies . I went to collect my package today and WHL was correct , they opened it and decided nothing to pay and I had to take it away ,even though it was the wrong item.

The story behind my question , I ordered a laptop at a stupidly low price , and the dealer in China sent me a Louis Vuitton purse . ( a few too many sherries lol ) but I thought paying with Visa would protect me .

So I have started a VISA chargeback claim . We shall see .
Thanks for the update, your experience will help others in a similar situation.

Re: Post office

Posted: Fri Aug 09, 2019 10:08 am
by Mrblobby
Update , Visa gave me a full refund this week

Re: Post office

Posted: Fri Aug 09, 2019 10:18 am
by Dominic
How did you know it was the wrong item before they opened it?

Re: Post office

Posted: Fri Aug 09, 2019 11:03 am
by Mrblobby
Because I had seen on the web that other people had been sent a wrong item .

I should have checked before I placed the order , but you live and learn .

Re: Post office

Posted: Sat Aug 10, 2019 9:28 am
by Dominic
Was it Amazon or eBay? Amazon are very good about issuing returns quickly as a result of dodgy sellers.

Re: Post office

Posted: Sat Aug 10, 2019 10:39 am
by Mrblobby
Neither , it was Facebook .