Dominic wrote: ↑Tue Oct 12, 2021 5:23 pm
Besides, if I had done business with a company and was so unimpressed with them that I had to do a chargeback through my credit card company, I wouldn't want to do business with them again.
Ah but you must also understand, holidaymakers are extremely fickle creatures and no matter how many times they stamp their feet and say "never again", if there's the slightest temptation of a low price deal, they will take it.
I had all of this information at my fingertips when I worked on the post-departure call team at the 3rd largest UK tour operator some years ago. A quick search of their name showed all of their previous complaints which were logged into the system and those immortal words "I will never travel with you again" and yet, there they were at the other end of the line complaining.
It does say quite clearly in the T&Cs of the Ryanair article that a flight which actually operates, isn't refundable and that they may refuse flights after a chargeback has been made. I don't expect anyone actually anticipated they would do that though.
Saying that, the company I worked for had a Black List and it was used from time to time, but not for this type of issue - disruptive passengers and property damage were the most commonly used reasons to blocking them from travelling with us.
I have one such company that I've sworn never to travel with again, which is still operating. They still come up with great deals and promises but we know they cannot keep to them because they only act as selling agents and have absolutely no control over what happens after they have taken your money. They come in a guise of names, but I know them all. We are not biting that hand again.
The other company we had a big problem with crashed and burned last year. It was a happy cremation.... and yes, I eventually did a chargeback because they were not operating in accordance with their ABTA licence guidelines. It took 7 months to get that back, I threatened our credit card company in the end with suing them jointly and severally for the debt with the travel company.