Bank of Cyprus,,help!

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Chaddy
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Bank of Cyprus,,help!

Post by Chaddy »

I,ve been transferring monies for a Zillion years to my connected BOC accounts on line.Now all of a sudden they are asking me for a "DIGIPASS code.Any help please what this is and where do I find it :oops:
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memory man
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Re: Bank of Cyprus,,help!

Post by memory man »

This may help you.......................

https://www.bankofcyprus.com.cy/en-gb/r ... ipass-app/
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Chaddy
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Re: Bank of Cyprus,,help!

Post by Chaddy »

memory man wrote: Tue Dec 03, 2019 12:19 pm This may help you.......................

https://www.bankofcyprus.com.cy/en-gb/r ... ipass-app/
Thanks MM I,ve checked this but aging ( well senior ) brain does still not understand it.could you please make it idiot proof for me :oops:
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memory man
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Re: Bank of Cyprus,,help!

Post by memory man »

It's an ageing thing with me too Chaddy.

Maybe one of the financial whizzes will help ;)
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trevnhil
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Re: Bank of Cyprus,,help!

Post by trevnhil »

Sorry I am aged too and can't help... But I transferred money last week from the UK to the BOC and then from one account to another... But I have no digipass
Trev..
The Aquila
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Re: Bank of Cyprus,,help!

Post by The Aquila »

As far as I can see, you need to have your mobile number registered to the account. When you make the transaction it’ll send you a code by sms, pop that into the box on the screen and then hit the process button.
WHL
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Re: Bank of Cyprus,,help!

Post by WHL »

You are given a choice of using phone/Digi pass/Email, on the site
J B
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Re: Bank of Cyprus,,help!

Post by J B »

I've always had a digipass, since the days of Laiki
It's a small device about the size of a matchbox but sort of oval in shape
photo here https://images.app.goo.gl/Pz2XN36ZM7EKyCn77
I needed it each time a transferred money out of my account

About 6 (?) months ago they asked me to change to mobile phone text service.
Once I set it up (not that easy), now, when I transfer money, they text me a OTP (One Time Passcode?) which I enter into their box to confirm the transaction.
J B
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Aargent
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Re: Bank of Cyprus,,help!

Post by Aargent »

Here's another address for you. You have to apply and then go through the hoops and ,of course, it costs you.

https://www.bankofcyprus.com.cy/en-gb/r ... -digipass/
Alastair

Nil illigitimi carborundum
Chaddy
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Re: Bank of Cyprus,,help!

Post by Chaddy »

Would you Adam and Eve it,i have just tried again and hey presto I,ve transferred the money without them asking for a " digipass " this time
But thanks to everone who,s offered their help
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bromerzz
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Re: Bank of Cyprus,,help!

Post by bromerzz »

Practical experience from less than one month ago.
I contacted the BOC help line to request the digipass.
I was told I had to visit any BOC branch.
Visited local branch and the helper printed an application with all my details, I had to sign and date this.
Then told to wait 3 or 4 days when I would receive a test (SMS) message asking me to call the pain number provided.
I received the SMS that I had to contact them to activate the pass.
Rang the number given on SMS and this put me through to a operative who then verified who I was and activated the SMS function.
You need to have to hand your 8 digit 1Bank username and password.
I needed the Digipass to make an IBAN payment from BOC to an account off island and within the EU.
I also had a Laiki token from days of old which I had a joke about where to shove it with the call centre operator.
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